Terms and Conditions of Service

For the purposes of these Terms:

2.1 Non-Medical Home Care Services

VIMSA provides client-directed, non-medical home care, which may include:

• Personal care assistance (non-clinical)
• Companionship and emotional support
• Meal preparation and nutrition support (non-clinical)
• Light housekeeping and household assistance
• Mobility, escort, and accompaniment support
• Dementia and cognitive support (non-clinical)
• Disability support (non-medical)
• Respite care
• Child and family support (non-medical)
• End-of-life companion care (non-medical)

2.2 Services Explicitly Excluded

3.1 Government-Funded Services

Some Clients may receive services funded wholly or partially by provincial or territorial healthcare programs.

• Government-funded services are limited to the scope, hours, and conditions authorized by the applicable program
• VIMSA HOME CARE SERVICE does not control eligibility, funding decisions, or service caps set by government authorities

3.2 Private-Pay & Mixed Funding

Where a Client requires services beyond what government funding covers, or services are not eligible for public funding, the Client agrees to:

• Pay privately for all additional services
• Accept separate billing for publicly funded vs. private-pay services
• Acknowledge that private-pay services are governed fully by these Terms

• Care requests do not guarantee availability
• Caregivers are matched internally by VIMSA HOME CARE SERVICE
• Clients do not browse or select caregivers
• Caregiver details are shared only after confirmation and payment
• VIMSA HOME CARE SERVICE may decline or modify requests for safety, legality, or compliance

• Fees are disclosed prior to service confirmation
• Payment is required before services commence, unless otherwise agreed
• Secure third-party payment processors are used
• Cancellation and refund terms are disclosed at booking and form part of these Terms
• Failure to provide timely cancellation notice may result in charges

Clients agree to:

• Provide accurate and complete information
• Maintain a safe service environment
• Treat caregivers respectfully
• Not request services outside agreed scope
• Notify VIMSA HOME CARE SERVICE of changes to care needs or risks

VIMSA HOME CARE SERVICE may suspend services if safety or compliance is compromised.

Caregivers may be engaged as:

• Employees
• Independent contractors
• Temporary or deployed staff

The nature of the relationship is defined in a separate agreement.

Caregivers agree to:

• Perform services professionally and within authorized scope
• Follow care plans, policies, and instructions
• Maintain confidentiality and privacy
• Comply with laws, regulations, and facility rules
• Report incidents, concerns, or safety issues promptly

Unauthorized services, boundary violations, or policy breaches may result in immediate termination.

• Platform access is for authorized work purposes only
• Caregivers consent to platform monitoring for quality, safety, compliance, and dispute resolution
• Platform messaging is not private communication

VIMSA HOME CARE SERVICE may provide Facilities with:

• Temporary or permanent staffing
• Domestic or international recruitment
• Short-term or contract-based deployments

Worker credentials and engagement status are disclosed as required.

Facilities agree to:

• Provide a safe working environment
• Comply with applicable labour and health laws
• Supervise workers according to facility policies
• Maintain confidentiality of worker and business information

Facilities remain responsible for patient care and clinical oversight.

Users must be 18+, authorized, and provide accurate information. Account misuse may result in suspension or termination.

Personal information is handled in accordance with:

• VIMSA HOME CARE SERVICE Privacy Policy
• PIPEDA, Alberta PIPA, and applicable laws

Use of the Platform constitutes consent to data processing.

VIMSA HOME CARE SERVICE does not act as a health information custodian and does not store patient medical records.

VIMSA HOME CARE SERVICE does not guarantee outcomes, continuous availability, or compatibility beyond reasonable matching efforts.

Liability is limited to fees paid for the specific service giving rise to the claim, to the extent permitted by law.

Users agree to indemnify VIMSA HOME CARE SERVICE for claims arising from misuse, breaches, unsafe environments, or scope violations.

VIMSA HOME CARE SERVICE may suspend or terminate access for breach, safety concerns, or legal requirements.

These Terms are governed by the laws of Alberta and Canada. Disputes are resolved in Alberta courts unless otherwise agreed.

These Terms, together with the Privacy Policy and applicable service agreements, constitute the entire agreement.